Support
How can we help?
Manuals, filter replacement guides and quick fixes for your AquaVerde® system.
Find your system
Not sure which filter is due? The schedule for each system is below. Change sooner if flow drops or the taste changes.
AV-RO-10S Tankless Reverse Osmosis System
CF Composite Filter (CBPA): every 9–12 months · RO Membrane (ROCB): every 12–24 months. A red light on the faucet display shows when a filter is due.
PURE™ Countertop RO Hydrogen Water Station
PAC composite filter: every 6–12 months · RO membrane: every 12–24 months · CF post-carbon filter: every 6–12 months. A red filter light on the panel shows when a filter is due; reset its counter and run a Wash cycle after each change.
PURE™ UF5 Under-Sink Filtration System
PP sediment: every 6 months · CTO, RFC, UF membrane and T33: every 12 months. One Annual Kit covers a full year.
UV30™ Whole House UV Water Treatment System
UV lamp: every 12 months · Quartz sleeve cleaning: every 3–6 months. Always unplug the ballast before service.
3-Stage Stainless Steel Whole House System
Sediment cartridge: twice a year · Carbon cartridges: once a year. Compare both pressure gauges with the reading recorded at installation.
Premium Filtered Shower Head
Filter cartridge: about every 3 months, depending on your water and usage.
VITA™ Luxury Shower Filter
Filter cartridge: about every 3 months, depending on your water and usage.
SparkleGlass™ Carbonation System
Uses threaded 60L CO₂ cylinders. Send empty cylinders back through our CO₂ exchange program.
Spin-Down Pre-Filter · ScaleGuard™ · HYPER™ · AIR PRO UV
Full manuals for these systems are on the way. In the meantime, see the installation section on each product page or contact us — we will walk you through it.
Common problems
Water flow from the filter faucet has dropped
The first-stage sediment filter is usually clogged — it loads fastest. Check that the inlet valve is fully open, then replace the sediment cartridge.
I see a leak at a filter housing
Close the inlet valve and open the filter faucet to release pressure. Unscrew the housing, check that the seal ring sits in its groove and is not cracked or flattened, then tighten by hand. Do not over-tighten. Never open a housing under pressure.
The water tastes or smells different
A carbon stage is usually due. Check the replacement schedule for your system above and change the filter.
The water is cloudy or dark right after a filter change
That is normal: air bubbles or fine carbon powder from the new filter. Flush the faucet until the water runs clear — at least 5 minutes, or as your guide says. Do not drink the flushing water.
The filter indicator is still on after a change
Reset the indicator for each filter you replaced. PURE™ UF5: press and hold the RESET button. AV-RO-10S: press Select until the filter's light flashes, then hold Reset for 6 seconds. PURE™ Countertop RO: hold Reset, tap Reset to select the filter you replaced, then hold Reset for 3 seconds.
My PURE™ Countertop RO shows an error code (E1–E7)
Write down the code and turn the unit off. E1 usually means the raw water tank is empty or leaking — refill it. E4 means the incoming water is too cold; use water at 41°F (5°C) or warmer. E7 clears on its own once the heater cools. For any other code, see the error code table in the Owner's Manual or contact us.
I am going away for a long time
Close the inlet valve before you leave. When you are back, open it slowly, check for leaks and flush the filtered water faucet for a few minutes before drinking.
Where can I learn more?
How to change your water filter · Troubleshooting guide · Filter replacement schedules · AquaVerde Academy
Orders & service
Still need help?
Send us a photo of your system and the problem — it is the fastest way to get it solved.
Monday–Friday 8 AM–7 PM · Saturday 8 AM–4 PM (Central Time)
Pure Water. Pure Life.